IKON Trailer MFG is committed to customer satisfaction. This return policy outlines the terms and conditions for returning products purchased from IKON Trailer MFG. Please read carefully before making a purchase.
1. Trailer Returns
New Stock Trailers
30-Day Return Period from date of delivery
- Must be in like-new, unused condition
- Subject to 15% restocking fee
- Customer responsible for return shipping costs
- No refund on financing fees or delivery charges
- Trailer must include all original documentation and accessories
Custom-Built Trailers
NON-RETURNABLE
Custom-built trailers built to customer specifications are final sale and cannot be returned or refunded. All sales are final once production begins.
Used Trailers
SOLD AS-IS / NO RETURNS
Used trailers are sold as-is with no return or exchange option. All sales are final. See Warranty Information for applicable warranties.
2. Parts & Accessories Returns
Standard Parts: 30-Day Return Period from date of delivery
- Must be unused, in original packaging with all documentation
- Subject to 20% restocking fee
- Customer pays return shipping unless item is defective
- Electrical components must be unopened
NON-RETURNABLE PARTS:
- Custom-fabricated or special-order parts
- Opened electrical components or wiring harnesses
- Cut-to-length materials (steel, aluminum, wood)
- Fluids, lubricants, chemicals, and consumables
- Dropship items from third-party manufacturers
- Clearance or "final sale" items
3. Return Process
Step 1: Request Authorization
Contact us within the applicable return period:
- Email: contact@ikontrailermfg.com
- Phone: (800) 601-9616
Step 2: Obtain RMA Number
You will receive a Return Merchandise Authorization (RMA) number if your return is approved. Returns without an RMA number will not be accepted.
Step 3: Package & Ship
- Package items securely in original packaging when possible
- Include RMA number, order number, and reason for return
- Ship to address provided with RMA authorization
- Use trackable shipping method (recommended: freight for trailers)
Step 4: Inspection & Refund
Once received, items will be inspected within 5-7 business days. Approved refunds will be processed to original payment method within 10 business days after inspection.
4. Defective or Damaged Items
Delivery Damage: Inspect all items immediately upon delivery. Report any damage to carrier and IKON within 48 hours of delivery. Take photos of packaging and damage.
Defective Items: Items found to be defective due to manufacturing defects are covered under warranty. See Warranty Information.
Wrong Item Shipped: If you received the wrong item, contact us immediately. We will arrange return shipping at our expense and send the correct item.
5. Refund Method
Refunds will be issued to the original payment method:
- Credit Card: 5-10 business days for credit to appear
- Wire Transfer: Contact for refund instructions
- Financing: Refund processed to lender; contact lender for account credit timeline
Note: Original shipping charges, delivery fees, and financing charges are non-refundable. Only the product purchase price (minus applicable restocking fees) is refunded.
6. Exchanges
We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired item. This ensures proper inventory management and pricing.
7. Cancellations
Before Shipment: Orders can be cancelled before shipment with no penalty. Contact us immediately.
After Shipment: Once shipped, order cannot be cancelled. Standard return policy applies upon delivery.
Custom Orders: Custom orders cannot be cancelled once production begins. Deposits on cancelled custom orders are non-refundable.
8. Rental Equipment
Rental equipment is subject to the terms of the Rental Agreement signed at time of rental. Early returns may not receive prorated refunds unless specified in the rental agreement.
9. California Residents
California residents may have additional return rights under California law. For questions about your rights as a California consumer, contact the California Department of Consumer Affairs.
10. Restocking Fee Schedule
| Item Type | Restocking Fee |
|---|---|
| New Stock Trailers | 15% |
| Standard Parts & Accessories | 20% |
| Defective Items (Warranty) | No Fee |
| Wrong Item Shipped | No Fee |
11. Refused Shipments
Shipments refused by the customer will be returned to IKON. Customer is responsible for original shipping costs, return shipping costs, and applicable restocking fees. Refund will be issued after deducting all fees.
Contact Information
For return authorization or questions about this policy:
IKON Trailer MFG - Returns Department
512 E. Redlands Blvd
San Bernardino, CA 92408
Email: contact@ikontrailermfg.com
Phone: (800) 601-9616
Hours: Monday-Friday, 8am-5pm PST